Outsourcing/process modelling
Business process reengineering, continuous improvement
Financial performance
Marketing, customer service/support/relationship management
Training and education
Business strategy alignment, social/business networking
IT government/strategy, security and control
Push/pull/adaptive/personalised/ubiquitous/grid technologies
Web 2.0/semantic web, e-banking applications/portals
Free/open source software, intelligent agents
Content/knowledge management systems, metadata/content standards
Emerging technologies/tools, new generation applications
E-banking practices/adoption/benchmarking/case studies
Domain applications, front/back office
Challenges/roadmaps for the future